1. Order Confirmation & Cancellation Policy

 

Order Confirmation Once you successfully place your order on our website, you will receive an automated order confirmation email at the email address you provided. This email will contain your order number, a summary of the items purchased, the total amount paid, and your shipping address. Please review this information carefully and keep this email for your records. If you do not receive a confirmation email within an hour, please check your spam folder or contact us for assistance.

Order Cancellation We understand that sometimes you may need to cancel an order.

• Cancellation Window: You can cancel your order for a full refund within 24 hours of placing it.

• How to Cancel: To cancel your order, please email us at help.jbtraders@gmail.com or call us directly at +91 7538897166 with your order number.

• After Shipping: Once an order has been processed and shipped from our facility, it can no longer be cancelled.

3. Return & Refund Policy

 

We strive for 100% customer satisfaction. Please read our return and refund terms carefully.

Return Policy A product is eligible for return under the following conditions:

A. Damaged, Defective, or Incorrect Products If you receive a product that is damaged, defective, or not what you ordered, we will be happy to offer a replacement or a full refund.

• Notification Window: You must notify us within 48 hours of receiving the delivery.

• Required Proof: Please email us at help.jbtraders@gmail.com with your order number and clear images of the damaged/incorrect product and its packaging.

• Condition: The product must be unused and unopened to be eligible for a return.

B. Cancellation or Return of Unwanted Items If you wish to cancel an order that has already been shipped or return an item you no longer want, the following conditions apply:

• Notification Window: For any cancellation requests made within the last 2 days of the expected delivery date or after delivery, you must contact us within 48 hours of receiving the product.

• Condition: The product must be unopened, unused, and in its original, sealed packaging.

• Shipping Charges: For returns due to a change of mind, the customer will be responsible for both the forward and return shipping charges. These charges will be deducted from the final refund amount.

Refund Policy

• Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Processing: Approved refunds will be initiated to your original method of payment (e.g., credit card, UPI, bank account).

• Timeline: Refunds are typically processed within 5-7 business days. The final credit to your account is subject to the timelines of your bank or payment provider.

• Online Payments: For payments made via our online payment gateway, refunds will be processed through the same system. Please note that any transaction charges applied by the payment processor (if applicable) may be non-refundable and could be deducted from the refund amount.

• Deductions: As mentioned, for returns not due to our error, shipping costs will be deducted from the refund.

Non-Refundable Items The following items are not eligible for a return or refund:

• Products that have been opened, used, or partially consumed.

• Products returned without their original packaging.

• Any return request made after 48 hours of delivery.

 

4. Contact & Queries

 

If you have any questions or concerns regarding your order, our policies, or our products, please do not hesitate to get in touch with us. Our team is here to help you.

📧 Email: help.jbtraders@gmail.com 📞 Phone: +91 7538897166 📍 Address: Uzhavann Velayuthampalayam Post, Avinashi, Tirupur, Tamil Nadu, India.